DFW Shuttle Dispatcher

LAZ Parking Texas • Fort Worth, TX

9h • Onsite

About The Position

The Shuttle Dispatcher will assist in overseeing the routing and coordination of shuttle services. The Shuttle Dispatcher will be responsible for ensuring efficient and timely transport for passengers, monitoring shuttle movements, providing and monitoring shuttle driver break time, and maintaining clear communication with both drivers and supervisors. This role requires excellent problem-solving abilities, strong multitasking skills, and a commitment to providing safe and reliable transportation services.

Requirements

• Previous experience as a dispatcher, preferably in transportation or logistics.
• CDL preferred, not required.
• Excellent organizational and multitasking abilities.
• Strong communication skills with the ability to work under pressure.
• Proficiency in dispatch software, GPS systems, and Microsoft Office.
• Problem-solving skills and quick decision-making abilities.
• Familiarity with transportation regulations and safety standards.

Responsibilities

• Utilize the AVL system to assign and dispatch shuttles to ensure on-time performance and efficient routing.
• Communicate with drivers to relay route adjustments, passenger information, meal breaks, and emergency instructions as necessary.
• Track shuttle locations and schedules to ensure consistent service and to anticipate potential delays or issues.
• Coordinate shuttle schedules based on demand, service needs, and driver availability.
• Optimize shuttle routes to minimize travel time and maximize fuel efficiency.
• Adjust schedules and routes as needed in response to weather, traffic conditions, and other factors affecting travel times.
• Serve as the main point of contact for drivers and supervisors, providing timely information about schedules, delays, and route changes.
• Communicate with management about operational issues, maintenance needs, and service improvements.
• Maintain accurate records of driver shifts, meal breaks, etc.
• Prepare daily and weekly reports on shuttle operations, highlighting any delays, incidents, or operational challenges.
• Ensure compliance with transportation regulations, company policies, and contractual key performance indicators.
• Monitor shuttle operations to ensure adherence to safety protocols and regulations.
• Coordinate with maintenance teams to ensure all shuttles are in proper working condition and address any vehicle issues promptly.

Benefits

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training
• Free company uniform
• Health Coaching & Resources – One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) – you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program
• 401k
• Medical
• Dental
• Vision
• Paid time off
• Short Term & Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed