Shuttle Attendant

ABM • Plano, TX

3d • Onsite

About The Position

We are looking for a reliable and experienced Shuttle Attendant to ensure all facility operations follow policies and procedures. The Shuttle Attendant will provide excellent customer service by greeting and assisting passengers as they board and exit the shuttle bus. Manage staff queues, communicate with drivers via radio, and help maintain safe and organized parking and designated waiting areas. Provide directions, including walking routes to JPMC, assist with locating staff vehicles, and ensure passenger safety and comfort during transit. Monitor passenger behavior, assist with belongings as needed, support boarding and emergency procedures, maintain bus cleanliness, and promptly report incidents, emergencies, or maintenance concerns to supervisors.

Requirements

• Must be at least 18 years old
• Strong customer service and communication skills
• Must present well
• Must be able to work in all weather conditions
• Ability to remain calm and courteous under pressure
• Physically able to assist passengers and handle luggage
• Dependable, punctual, and attentive to safety protocols

Nice To Haves

• Ability to understand English/Spanish
• Previous experience in a customer-facing or transportation role preferred
• Strong attention to detail and commitment to quality

Responsibilities

• Greet and assist passengers as they board and exit the shuttle bus
• Queue staff in line
• Communicate with the driver as needed via radio
• Understand emergency responses and make decisions in emergency situations
• Help with finding staff vehicles
• Control staff parking
• Assist with staff staying in designated areas
• Communicate walking path with staff if they want to walk to JPMC
• Ensure the safety and comfort of all passengers during transit
• Provide information and directions as needed
• Monitor passenger behavior and address any issues promptly and professionally
• Assist with luggage or belongings as required
• Maintain cleanliness and orderliness of the bus interior
• Support the driver with boarding procedures and emergency protocols
• Report incidents or maintenance needs to the supervisor

Benefits

• ABM offers a comprehensive benefits package.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed