Shredding Product Line Manager

Corodata Careers•Poway, CA

3d•Hybrid

About The Position

Reporting to the Vice President of Operations, the Shredding Product Line Manager is responsible for the overall performance, growth, compliance, pricing, operational support, and strategic direction of Corodata’s Shredding business. This role serves as the primary subject matter expert for shredding services, supporting Sales, Operations, Administration, IT, Accounting, and Executive Management. The position ensures consistent pricing, regulatory compliance, operational excellence, data integrity, vendor management, and customer satisfaction across the organization. Provide input regarding shredding and destruction services in the ITAD business and related destruction services.

Requirements

Bachelor’s degree in Business, Operations, Logistics, Supply Chain, or related field preferred.
5+ years of experience in operations, product management, business management, logistics, records management, shredding, recycling, or a related industry
Strong understanding of pricing strategy, contract management, compliance standards, and operational processes.
Experience managing vendors, subcontractors, key customer relationships, and cross-functional initiatives.
Advanced analytical skills with proficiency in Excel, Power BI, databases, and operational reporting.
Excellent communication, negotiation, problem-solving, and project management abilities.
Ability to balance strategic planning with hands-on operational support.
Strong business and entrepreneurial acumen.
Proficient in MS Office, including MS Excel.
Valid California driver’s license and driving record that meets the company’s insurance carrier requirements.
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Strong Leadership capabilities with cross-functional collaboration.
Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.
Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.
Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to effectively communicate with potentially stressful and/or emotional situations. Outstanding customer-oriented skills.
Business & Financial Acumen
Operational Excellence and Process Improvement
Vendor & Partner Management
Regulatory Compliance
Customer Relationship Management
Data Analysis & Reporting
Strategic Thinking and Change Management
Ability to handle and safeguard sensitive and confidential information.

Nice To Haves

Bi-lingual (Spanish and English).
Experience with process improvement teams.
Five years in shredding business with a strong operational or business role.

Responsibilities

Maintain the company’s shredding pricing strategy, pricing tools, and special pricing approvals.
Lead the annual price increase process, establish pricing for non-standard opportunities, and support revenue optimization efforts across the product line.
Provide advanced sales support for large or complex opportunities, including pricing, proposals, RFP responses, customer presentations, service design, and operational consultation.
Act as a liaison between Sales and Operations to develop practical solutions for unique customer requirements.
Build working relationships with the shred-truck drivers, understand their capabilities relative to different shredding trucks.
Build a mechanism to get feedback about “field” experiences with customers and shredding and use that information for improvements in processes.
Provide senior level support for major customer accounts by assisting with escalations, pricing decisions, reporting requirements, service improvements, and customer retention initiatives.
Lead Compliance activities for NAID certification and shredding business statewide.
Contributes to other certifications and regulatory compliance statewide.
Contribute to company-wide related certifications, audits, compliance documentation, and responses to customer compliance inquiries.
Provide technical guidance regarding destruction methods, specialty materials, equipment capabilities, disposal requirements, and service feasibility.
Evaluate non-standard destruction requests and develop cost-effective service solutions.
Partnering with legal and Senior Management, Manage relationships with key subcontractors, recycling partners, equipment suppliers, truck vendors, and lead providers.
Work with legal to negotiate agreements, resolve escalations, evaluate service capabilities, and support long-term partnerships.
Participate in industry organizations to build knowledge of best practices and share learnings with leadership.
Oversee statewide shredding operations and plant activities through process oversight, operational problem solving, productivity initiatives, transportation coordination, and capacity planning.
Partner collaboratively with managers at all sites and assist managers in resolving operational challenges and maintaining service standards.
Establish and maintain operational procedures, training materials, administrative standards, and best practices.
Provide guidance and training to customer service, dispatch, administration, and operations personnel while helping resolve policy and process questions.
Partner with IT to participate in shredding-related business reporting systems, operational data standards, reporting tools, and data quality initiatives.
Partner with IT to improve system functionality, reporting capabilities, routing platforms, and operational analytics.
Partnering with accounting, involved in understanding, evaluating, and presenting monthly operational and financial results to senior leaders.
Ability to analyze business performance, identify trends, and present results during management, strategic planning, and sales meetings.
Maintains strong customer relationships and ensures service excellence.
Supports sales teams, resolves escalations, and participates in client engagements to secure new business and retain current customers.
Comfortable presenting the business plans and strategies to major customers.
Evaluates and manages third-party partnerships and vendors.
Creates win-win conflict resolution with open communication to all parties.
Experience/knowledge of sales and the sales process that informs a supportive viewpoint towards and alignment with the sales team, ensuring business and revenue growth.
Experienced and comfortable in meeting onsite with existing and prospective customers, building strong customer relationships, and proactively working to find solutions to meet customer needs.
Contributes to shredding-related portions of annual SOC 2, HIPAA, and NAID audits.
Ensures the highest standards of safety, productivity and customer service are exceeded daily.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Promotes Corodata’s Mission and Vision Statements.
Continuously promotes compliance with company policies and procedures.