Bryant Park Showroom Stylist

M.M. LaFleur•New York, NY

11d•Onsite

About The Position

M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience. The Bryant Park Stylist will work directly with customers and build brand affinity in our Bryant Park showroom. This role will maintain quality customer communication, merchandising, and inventory management. We are looking for someone passionate about our brand, goal-oriented, and eager to drive sales while building long-term relationships. Our stylists provide top-tier advice and product recommendations tailored to the customer’s needs.

Requirements

Ability to connect, feel empathy for, and interact easily with those around you.
Know how to ask the right questions and give the right feedback.
Passionate about meeting new people and helping others.
Responsible, reliable, and humble; show up on time and ask questions when unclear.
Brand knowledge and the ability to create personal styling experiences.
Committed to an error-free world (e.g. no typos).
Positive, can-do attitude! Nothing is above or below you.
Fashion and sales experience and customer service skills.
Thrive in a fast-paced environment and can quickly problem-solve.
Skilled in change management and understand that we’re a growing company.
Professional communication and behavior both internally and externally.
Comfortable with quickly learning and adapting to technology.
Enthusiastic and motivated to reach development goals and target metrics.
Can work Part-Time (approximately 16-28 hours per week), including weekends and evenings.

Nice To Haves

You are an order-maker, not an order-taker; once confident in the product, you can easily guide clients to discover solutions that will work for them

Responsibilities

Drive sales and build loyal customer relationships by sharing product knowledge, trends, and styling advice.
Promote exceptional service at all points in the M.M. journey.
Support the setup of store events and provide strong customer engagement during those events.
Increase sales through ongoing clienteling initiatives and interactions.
Grow and maximize our customer base through one-on-one and group interactions with a constant focus on exceptional service and relationship-building.
Be a stylist; ask the right questions, assess clients' needs, and suggest products based on their profiles, requests, and feedback.
Be a salesperson; understand the store’s performance metrics and strive to maximize sales targets.
Stay up to date on our merchandise, events, promotions, policies, and services.
Strategize and take initiative to increase individual and store productivity.
Facilitate a culture of empowerment and respect among your team and clients.
Become proficient in inventory management, merchandising, POS, and company procedures.
Support new stylists through peer training when needed.
Support the Customer Experience team by handling priority orders, and delivering on specific customer requests.
Follow and maintain all health and safety procedures of the store.
Maintain visual standards and store cleanliness to company expectations.
Support with opening and closing duties.