Showroom Specialist Kent, WA

Cosentino•Seattle, WA

5d•$23 - $26•Onsite

About The Position

At Cosentino, we are looking for a Showroom Specialist located in Kent, WA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. The Showroom Specialist is responsible for providing an excellent customer experience to all visitors and assisting with the day-to-day operations of the Center Showroom. Daily tasks include guest relations, customer service assistance, training, and events coordination. The goal is to identify and generate quality sales leads and then partner with the local sales team, which allows them to follow up on the leads and convert into customers, projects and sales. The SSR objective is to drive the walk-in or appointment visitor closer to a sale, promoting the cross and up-sales; and proactively organize events (partnering with the rest of the sales team) at the Center that are geared toward educating potential customers about Cosentino’s materials and their applications. An SSR plays a key role on enhancing our showrooms within targeted local industries (builders, architects, designers, commercial, etc.) and key industry organizations (AIA, ASID, IIDA, NKBA, etc). An SSR proactively reaches out to clients to achieve individual and team sales goals. The ability to network and find business through events hosted at our Showrooms are an integral key part of this role. As responsible for giving the best customer experience to walk-ins visitors, the SSR must promote a high customer satisfaction survey response.

Requirements

4+ years of building materials / construction / commercial projects sales experience
2+ years of proven capacity to interact with multiple levels within all faces with commercial industry projects
1+ year of business development
High School / GED

Nice To Haves

Stone fabrication or distribution
Building materials experience
Stone fabrication or distribution experience
Bachelor’s degree in Business or related field

Responsibilities

Welcome and engage every customer and provide the best customer experience, with the goal of developing long-term relationships and fostering brand loyalty, and promoting customers to respond to Cosentino’s customer survey.
Assist all walk-ins & customers with appointments that arrive at the showroom.
Always promote cross and up-sales with customers.
Provide support face-to-face in the showroom or over the phone and via email to better help customers understand the benefits of the Cosentino brand.
Support end users checking stock for materials when requested, as well as highlighting possible stock issues that may arise.
Work with General Manager and sales team to increase traffic within the Center and leads.
Properly register walk-ins, visits, campaigns, and leads in SalesForce.
Follow-up on lead conversion with the sales team.
Develop and build relationships with key architects and designers in the area.
Filter the leads of the Center via phone calls and only forward the ones with potential.
Organize and plan events in advance, coordinating content and making sure we have qualified attendees.
Responsible for execution of events: invitations, catering, logistics, publicity, mailing and ensure it correct entry into SF.
Ensure daily entry of all customer visits in Salesforce.
Ensure the showroom is always in perfect condition: this includes, but is not limited to the cleanliness of all furniture, equipment, supplies, and placing marketing materials. Also for the update of discontinued colors on displays.
Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, and attending visitors daily and during events.
Manage the administrative tasks required for showroom and events suppliers.