Showroom Sales Manager

Ardmore Home Design•Atlanta, GA

9d•Onsite

About The Position

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (functional finishing touches for the home), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury upholstery and seating). We are seeking a dynamic, results-oriented Showroom Sales Manager who is passionate about delivering exceptional experiences for design professionals and luxury clientele. This role is far more than sales—it is an opportunity to serve as a trusted advisor, relationship builder, and business leader who drives business growth while elevating our brand experience. The ideal candidate possesses a strategic mindset, a relentless drive for results, and a deep commitment to customer success. They are energized by building meaningful relationships within the design community, identifying new business opportunities, and leading a showroom environment that inspires our clients. This individual will champion our values of Ownership, Collaboration, and Respect while creating a culture of accountability, excellence, and customer-centricity. As the leader of the showroom, this role is responsible for driving revenue growth, developing long-term client partnerships, maximizing showroom performance, and ensuring every customer interaction reflects the luxury experience and reputation of our brand.

Requirements

College degree is preferred but not required
Minimum of 5 years’ experience in a similar role
Proven management experience in leading, motivating, developing a team
Knowledge of and relationships with design community
High end customer service and luxury retail experience
Ability to work in a fast paced environment and to multitask
Exceptional communicator both written and verbal
Proven sales and customer satisfaction record
Willingness to receive and implement constructive feedback to continuously improve performance and achieve team objectives
Demonstrates a strong sense of ownership and accountability for tasks and responsibilities within their position
Ability to lift up to 40 lbs.
Comfortable maintaining a customer facing presence throughout the day, including extended periods of walking and standing
Willingness to travel occasionally for trade shows, industry events, and corporate meetings

Responsibilities

Deliver and exceed annual sales and profitability targets.
Partner closely with the Director of Customer Service, the Director of Sales, and the Outside Sales Rep to execute sales strategies and goals
Represent the brand with professionalism, passion, and expertise
Deliver an elevated, professional showroom experience in-person, over the phone, and via email.
Uphold and model brand standards and professional at all times
Lead, inspire, and develop a high-performing showroom team
Foster a culture of accountability, collaboration, and continuous improvement.
Drive sales by growing existing accounts and activating new accounts.
Identify and re-engage lapsed or underperforming accounts with tailored outreach and solutions
Increase average account value through strategic upselling, cross-selling, product knowledge, and relationship-building
Develop and maintain strong relationships with designers, retailers, and trade partners
Prepare quotes, process orders, and ensure accurate entry into order management systems.
Partner with internal teams to support with additional order updates
Maintain a consistent follow-up cadence to convert quotes and opportunities into sales
Act as a product expert, educating clients on collections, materials, pricing, and lead times
Anticipate client needs and recommend solutions that support long-term partnerships
Leverage data, trends, and customer insights to identify opportunities and drive performance
Ensure the showroom consistently maintains visual and brand standards.
Assist with cleanliness routines, product accuracy, and merchandising integrity
Ensure operational execution supports an exceptional customer experience
Maintain up-to-date client records, including client notes, account activity, pipeline, and follow-ups
Monitor account performance and sales trends to identify growth opportunities