Showroom Sales Assistant Manager

Ardmore Home Design•Atlanta, GA

9d•Onsite

About The Position

Ardmore Home Design (AHD) is seeking a Showroom Sales Assistant Manager to join their Atlanta, GA showroom. This role requires someone who enjoys interacting with designer clients, providing strong product and sales support, and completing critical communications with the home office to ensure timely processing of customer orders. Occasional travel to trade shows, off-site company meetings, or client appointments may be required. The individual will embrace and support the in-person/on-site work culture and embody the company values of Ownership, Collaboration, and Respect.

Requirements

College degree is preferred but not required
Minimum of 2 years of showroom or retail sales management experience with emphasis on customer service
Knowledge of and relationships with design community
High end customer service and luxury retail experience
Ability to work in a fast paced environment and to multitask
Exceptional communicator both written and verbal
Proven sales and customer satisfaction record
Willingness to receive and implement constructive feedback to continuously improve performance and achieve team objectives
Demonstrates a strong sense of ownership and accountability for tasks and responsibilities within their position
Ability to lift up to 40 lbs.
Comfortable maintaining a customer facing presence throughout the day, including extended periods of walking and standing
Willingness to travel occasionally for trade shows, industry events, and corporate meetings

Responsibilities

Deliver and exceed annual sales and profitability targets
Partner closely with the Showroom Sales Manager, Director of Customer Service, the Director of Sales, and the Outside Sales Rep to execute sales strategies and goals
Represent the brand with professionalism, passion, and expertise
Deliver an elevated, professional showroom experience in-person, over the phone, and via email.
Uphold and model brand standards and professional at all times
Drive sales by growing existing accounts and activating new accounts.
Identify and re-engage lapsed or underperforming accounts with tailored outreach and solutions
Increase average account value through strategic upselling, cross-selling, product knowledge, and relationship-building
Develop and maintain strong relationships with designers, retailers, and trade partners
Prepare quotes, process orders, and ensure accurate entry into order management systems.
Partner with internal teams to support with additional order updates
Maintain a consistent follow-up cadence to convert quotes and opportunities into sales
Act as a product expert, educating clients on collections, materials, pricing, and lead times
Anticipate client needs and recommend solutions that support long-term partnerships
Ensure the showroom consistently maintains visual and brand standards.
Assist with cleanliness routines, product accuracy, and merchandising integrity
Ensure operational execution supports an exceptional customer experience
Maintain up-to-date client records, including client notes, account activity, pipeline, and follow-ups
Monitor account performance and sales trends to identify growth opportunities