Showroom Manager - New York, NY

Generation Tux•New York, NY

13h•Onsite

About The Position

Generation Tux is seeking an experienced and Customer-Obsessed Manager to lead our in-store location at a world-renowned Bridal Salon in New York City. This position is responsible for managing daily operations, assisting walk-ins and appointments, and serving as a menswear expert for both brides and their wedding parties. This is a unique opportunity to operate within a prestigious bridal environment while representing a modern, innovative approach to formalwear rental.

Requirements

2–3 years of retail, bridal, or luxury service management experience, including direct leadership of a team of 2–5 people
Proven success in driving sales performance and operational excellence
Professional demeanor with strong interpersonal skills
Strong leadership presence and hold yourself and others accountable while motivating through support and recognition
Comfortable balancing customer-facing service with operational responsibilities like scheduling, reporting, and inventory
Tech-savvy, detail-driven, and adaptable in a boutique-style environment
Passion for weddings, styling, and creating memorable client experiences
Ability to work independently in a boutique-style environment
Proficient with digital tools and able to adapt quickly to technology

Responsibilities

Interact with brides and their family and friends in the Bridal Salon lobby prior to and/or after their appointment to introduce the Generation Tux brand and value proposition.
Provide best-in-class service to clients seeking formalwear for weddings and events.
Support brides and their families by recommending appropriate formalwear solutions for every member of the wedding party.
Deliver confident styling advice on fit, fabrics, and color coordination to meet event needs.
Guide customers through the Generation Tux rental process - from Free Swatches to Home-Try-Ons.
Manage a robust appointment calendar and respond to walk-in inquiries with warmth and professionalism.
Maintain high showroom standards, including merchandising, cleanliness, and brand alignment.
Track leads and conversions using Generation Tux’s CRM tools and appointment platforms.
Handle basic administrative tasks such as appointment follow-ups, order status checks, and customer outreach.
Liaise regularly with both the Bridal Salon team members and Generation Tux field leadership to ensure partnership success.
Build strong working relationships with bridal stylists and accessories stylists and sales managers.
Serve as the in-store expert and point of contact for any Generation Tux-related questions or needs.
Represent Generation Tux at in-store events, trunk shows, and special promotions hosted by Bridal Salon.