Showroom Manager

FERGUSON • Carmel, IN

1d • Onsite

About The Position

Ferguson is currently seeking the right individual to fill an immediate need for a Showroom Manager in our Carmel, IN Ferguson Home Showroom. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across a variety of industries. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Requirements

• 2-3 years of prior sales leadership experience is ideal coupled with sales and customer service experience
• 3-5 years experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is highly preferred, with some leadership responsibilities preferred
• Proven track record to build and implement process improvement / efficiencies
• Ability to initiate and embrace change, mentoring skills and desire to train others
• Ability to work across department lines, manage time and people
• Must have outstanding communication skills; verbal, written and interpersonal skills
• Ability to listen optimally to address problems, anticipate issues and make effective decisions
• The ability to take care of a vast array of customers with varying levels of product knowledge
• Ability to resolve customer issues effectively while maintaining positive relationships
• Knowledge of showroom merchandising and product presentation standards
• Strong organizational and problem-solving skills

Nice To Haves

• Bachelors degree is preferred

Responsibilities

• Actively leads day-to-day showroom operations which includes the Showroom team, collaboration with Senior Showroom Manager to focus on Showroom Displays, revenue growth, margin enhancement, budget targets and process improvement
• Maintain and develop a team including hiring, mentoring, training, scheduling, goals and expectations and development
• Supervises the daily showroom traffic with a wide range of customers to sell a variety of products including lighting, appliances, and high-end fixtures
• Handle budget process activities, review and handles expenses
• Build and maintain relationships with suppliers as well as be the first point of contact to address and resolve customer complaints in a timely and professional manner
• Attend industry events and/or meetings to be the representative of Ferguson locally
• Ensure customers receive a world-class showroom experience, aligned with Ferguson’s service standards
• Maintain showroom facilities, including displays, merchandising strategy, and digital tags, ensuring all are up to date

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level