Showroom Manager

Visual Comfort & Co•Timonium, MD

23h•Onsite

About The Position

This leadership role will shape a sales team committed to achieving both sales and operational goals while maintaining the company's core values. The Showroom Manager will oversee recruiting, training, and mentoring staff to excel at every stage of the sales process—from initial contact to project completion and after-sales support. Additionally, the role requires a strategic mindset to identify new business opportunities, implement innovative sales strategies, and ensure the highest standards of product presentation within the showroom. A successful manager will set a positive example, promoting teamwork and inclusivity, encouraging ongoing improvement, and inspiring a dedication to outstanding customer experiences.

Requirements

3+ years’ management and sales experience in luxury home furnishings, lighting, or building materials
Background in interior design, custom home products, or lighting required
College degree required
Proven leadership and motivational abilities
Strong organizational and follow-up skills
Maintains professional demeanor
Creative with strong design sense
Capable of handling multiple priorities
Strong analytical and decision-making skills
Proficient in point-of-sale systems
Discreet with confidential information
Skilled in customer service operations
Flexible schedule, including Saturdays
Consistently upholds Visual Comfort’s brand values and service standards

Nice To Haves

Experience in high-end or luxury retail is preferred
Ability to thrive in a dynamic environment that demands attention to customer satisfaction and operational standards.

Responsibilities

Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort & Co’s approach to sales, customer service, and showroom operational procedures
Partner and foster a strong collaborative working relationship with all members of the business including Business Development Specialists.
Create and manage a proactive sales and business development approach to target and convert new prospective customers
Utilize and analyze available sales and operations data to drive sales behaviors and priorities
Work with the Visual Comfort & Co marketing team to identify and develop events in the local market
Maintain a clean, visually appealing, and well-organized showroom environment to support sales objectives.
Collaborate with the Visual Merchandising and Operations teams to effectively merchandise and manage showroom inventory.
Develop expertise in the company's point-of-sale and operating systems and provide training to staff as needed.
Coordinate with internal departments to ensure successful execution of showroom product resets, buildouts, and installations.
Ensure the showroom is prepared for business and operational at the start of each business day.
Consistently provide updates on store performance, including sales figures, returns, inventory aging, personnel matters, and request support when necessary.
Prepare monthly reports in accordance with company protocols and timelines.
Maintain accurate records of showroom inventory, sales activity, and banking transactions.