Showroom Manager

CullenUS • Houston, TX

1d • Onsite

About The Position

We’re looking for a Showroom Manager who'll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You'll be leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company.

Requirements

• Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment.
• A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading.
• Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently.
• Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.

Responsibilities

• Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed.
• Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution.
• Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience.
• Learning our sales practices, product details and company processes well, and be able to provide insight and feedback to the ongoing development of our sales techniques, processes and practices.
• Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values.
• Facilitating rostering, workforce planning and the development of team members.
• Maintaining a healthy, safe and supportive workplace whilst adhering to company procedures and standards.
• Taking ownership over the presentation of the showroom and its stock, and ensure this remains at a high standard, while accurately keeping track of stock levels.
• Relevant administration, record keeping, financial administration or ad hoc tasks required of your role.

Benefits

• Competitive remuneration package
• Beautiful office location in the heart of Houston
• A supportive and collaborative work environment
• An Employee Assistance Program for you and a family member to utilise
• Generous staff and family / friend discounts
• Team events and initiatives included as part of our wellbeing program
• Paid volunteer leave
• Sponsorship of a child in South East Asia/Africa under your name
• The opportunity to join a growing company with a global presence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed