Showroom Experience Coordinator, Client Engagement & Experience

MillerKnoll•New York, NY

8d•$65,000 - $72,000•Onsite

About The Position

The Showroom Experience Coordinator, Client Engagement & Experience collaborates closely with our sales organization to support the planning and delivery of onsite and virtual client visits to a MillerKnoll showroom, serving local and global clients, Dealer partners, A+D firms, and student groups. The Coordinator is responsible for helping to create engaging experiences that are tailored to client objectives and business priorities, ensuring each visit is warm, distinctive, memorable, and authentically MillerKnoll. This role partners with the Showroom Experience Manager and works alongside sales leadership to guide strategy, coordinate logistics, and oversee immersive experiences that impact business outcomes.

Requirements

Bachelor’s degree in Business, Marketing, Communication, Hospitality, Design, or a related field
1–3 years of professional experience, ideally in client service, event coordination, hospitality, marketing, or other customer-facing environments
Ability to effectively use office automation, communication, software, and presentation tools currently used in the MillerKnoll office environment, as well as for virtual client engagements
Strong organizational, project, and time management skills with the ability to gracefully handle conflicting priorities, multiple initiatives/events, and last-minute changes
Excellent written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes effectively
Solutions-oriented mindset with the ability to anticipate, identify, and manage problems, and follow-up with the best possible solution for clients and guests
Self-motivated and able to work cooperatively in a team environment and independently with a demonstrated ability to provide outstanding service to customers
Ability to work a flexible schedule as needed
Must be able to perform all essential functions of the position without accommodations

Responsibilities

Plan and execute showroom visits for local and global clients, Dealer partners, A+D firms, and student groups, ensuring experiences are seamless, tailored, and memorable.
Deliver a warm welcome to visiting groups and communicate MillerKnoll’s heritage, values, and design leadership, adapting discussions to the interests of each client or group.
Greet and host all groups with professionalism and gracious hospitality, assisting with facility tours, presentations, and interactive experiences.
Coordinate logistics for visits as needed, including transportation, accommodations, meeting space setup, technology preparation, and collaboration with internal and external partners.
Support post-visit follow-up, including distributing surveys, sending thank-you notes, and completing other logistical wrap-up tasks.
Provide behind-the-scenes support for virtual engagements using Microsoft Teams, including technology setup and troubleshooting.
Collaborate with sales leadership, Dealer partners, A+D firms, and student groups to help execute client experiences that differentiate MillerKnoll and advance the sales process.
May travel as required to provide support for various Customer Experience-related activities.
Perform additional responsibilities as requested to achieve business objectives.