Showroom Customer Service Representative

FERGUSON•Savannah, GA

3d•$45,000 - $70,000•Onsite

About The Position

Ferguson, a Fortune 500 company, is looking for a Showroom Customer Service Representative. This role is ideal for someone who enjoys meeting people, providing excellent customer service, and contributing to the success of a large organization. Ferguson has been a source of quality supplies for various industries since 1953, focusing on building better infrastructure, homes, and businesses by making complex projects simple, successful, and sustainable. The company has approximately 36,000 associates across 1,700 locations and is committed to a community of proud associates working towards a shared purpose.

Requirements

0-3 years of prior customer service experience preferred
Knowledge of plumbing fixtures, lighting, and appliances preferred
Results oriented, able to meet goals, build relationships, and enjoy a team environment
Excellent communication for phone/in-person sales, time management and organizational skills
Ambition to succeed and self-motivated
General digital literacy
Ability to multi-task
Passion for customer service
Ability to learn quickly

Responsibilities

Assist customers on the showroom floor
Strive to increase knowledge of entire product offering
Support efforts of Outside Sales Associates
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.