Showroom Customer Service

A-Staffing•West Hollywood, CA

16h•Onsite

About The Position

We are a rapidly growing company in the luxury resale industry, expanding into the U.S. market. We are seeking Showroom Customer Service & Luxury Goods Valuers who are passionate about luxury brands and eager to develop expertise in product appraisal. No prior experience required. Candidates with a strong interest in luxury brands and the resale market are welcome to apply! The role focuses on showroom-first customer service, stock/inventory, and delivery coordination, with secondary support for purchase/appraiser operations.

Requirements

Customer-facing experience in retail, hospitality, service desk, or similar in-person support roles.
Strong spoken and written English for daily showroom customer service communication.
Japanese is needed for communication with the manager; JLPT N4 or above is preferred.
Comfort handling luxury items with care and following item-security procedures.
Basic digital operations skill (POS/CRM/inventory system, spreadsheet, and chat/email updates).
Availability for shift-based work, including weekends and peak retail periods.

Nice To Haves

Hands-on exposure to luxury resale, pawn, appraisal, consignment, or branded goods handling.
Experience with stock control, reconciliation, and online listing/e-commerce support.
Japanese proficiency at JLPT N4 or above is preferred; N3 or above is a stronger match.

Responsibilities

Replenish and organize stock on the showroom sales floor.
Assist and serve customers politely and professionally.
Perform stock take and inventory checks with accurate records.
Maintain showroom/store cleanliness, visual presentation, and display standards.
Arrange and coordinate delivery items with operations/logistics flow.
Handle customer follow-ups and basic service communication.
Take product photos and write clear product descriptions for listings and customer communication materials.
Continuously learn luxury goods appraisal and explain item condition factors and market-based pricing context clearly to customers during service conversations.
Main duty is showroom operations; also support purchase by handling item intake, running first-pass brand/authenticity/condition checks, recording appraisal details, and preparing cases for senior appraiser offer decisions under SOP and supervisor guidance.