Showroom Customer Service Representative
About The Position
Since 1953, Ferguson has been a source of quality supplies for a variety of industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, Ferguson aims to make customers' complex projects simple, successful, and sustainable. The company is seeking a Showroom Customer Service Representative to provide phenomenal customer service and contribute to the organization's bottom line. This onsite role in Sarasota, FL, involves assisting customers, supporting sales efforts, and performing administrative functions to ensure customer needs are met. Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more, serving customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.
Requirements
- 0-3 years of prior customer service experience preferred
- Results oriented, able to meet goals, build relationships, and enjoy a team environment
- Excellent communication for phone/in-person sales, time management and organizational skills
- Ambition to succeed and self-motivated
- General digital literacy
- Ability to multi-task
- Passion for customer service
- Ability to learn quickly
Nice To Haves
- Knowledge of plumbing fixtures, lighting, and appliances preferred
Responsibilities
- Assist customers on the showroom floor
- Strive to increase knowledge of entire product offering
- Support efforts of Outside Sales Associates
- Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met
- Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
- Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
