Showroom Coordinator

Brilliant Earth•Baltimore, MD

1d•Onsite

About The Position

Our Showroom Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations at our Baltimore location. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Baltimore, MD showroom location.

Requirements

Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
Excellent written and verbal communication skills
Strong attention to detail
An ability to think critically and adapt quickly in a flexible environment
Exceptional time management skills and accountability
A team player mindset with an ability to work collaboratively and cross-functionally
Strong computer and organization skills
Interest in socially and environmentally responsible organizations and products

Responsibilities

Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
Greet and welcome guests with enthusiasm, warmth and professionalism.
Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
Manage the security of goods and provide expertise on operational policy and procedure.
Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs.
Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Benefits

Excellent training program
Endless opportunities for career growth
Competitive compensation
Career Growth through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process
Set Schedule with consistent weekly hours, and 2 consecutive days off
Lifestyle Spending Account for eligible wellness expenses
Continued Education in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement
Employee Discounts on jewelry
Mental Wellness Perks including access to mental health resources and Employee Assistance program
Giving Back and Volunteer Opportunities
Medical, Dental, and Vision insurance with multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions
401k match
Paid Time Off (accrue 3 weeks in the first year)
Parental Leave
Disability and Life insurance (100% employer-paid)
Pre-Tax Commuter Benefits