Showroom Consultant

EMCO Corporation • Toronto, ON

9d • CA$50,000 - CA$50,000 • Onsite

About The Position

As a Showroom Consultant, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing. EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. We are committed to providing sustainable solutions to our customers and communities. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Requirements

• Grade 12 diploma or equivalent
• A minimum of 2 years of experience with customer service or sales
• Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers’ needs and promote the value-added services
• Knowledge of kitchen and bath design trends
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Able to identify customer needs, provide solutions and close the sale
• Possess excellent project management skills
• Able to learn and operate the applicable software system used to process orders

Nice To Haves

• College and/or University degree an asset
• Plumbing, kitchen or bathroom showroom sales preferred
• Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms

Responsibilities

• Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
• Develop and build strong relationships with designers, home builders and architects to grow profitable sales
• Provide customers with quick reliable quotes and accurate delivery dates
• Meet or exceed monthly product specific sales and gross profit targets
• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Maintain product literature to ensure most current information is available to customers
• Drive showroom sales through promotions and maintaining display materials
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Perform other tasks as requested by the Profit Centre Manager

Benefits

• Growth potential with competitive salary
• Benefits
• Profit sharing
• Pension plan with employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED