Showroom Attendant

Palmetto Renovations•Lexington, SC

13d•Onsite

About The Position

The Showroom Attendant provides essential support to the Sales Department by managing lead intake, follow-up, scheduling, and customer communication. This role serves as a bridge between customers and Sales Specialists, ensuring no lead falls through the cracks and that the sales pipeline moves efficiently from initial contact through contract signing.

Requirements

Associate's degree in related field or equivalent
Three (3) years of related work experience in customer service, sales support, or CRM.
Proficient in Microsoft Office products and CRM/workflow platforms.
Strong written and verbal communication skills.

Responsibilities

Receive and qualify new call-ins, walk-ins, website inquiries, and showroom visitors; route leads to the appropriate Sales Specialist.
Follow up on missed calls, warm leads, post-showroom follow-ups, and proposal reminders.
Manage the schedule for the Sales Department and coordinate appointments.
Greet customers and offer assistance in the showroom.
Recommend products to help customers and provide administrative support to the Sales Department.
Create and maintain supplies of sales related materials.
Perform showroom maintenance and ensure showroom is presentable.
Maintain accurate records of lead interactions and customer communications in CRM Software.
Coordinate with Sales, Fulfillment, Field, and Accounting departments to ensure smooth information flow and handoffs.
Oversee public platform review management and assist with social media operations.
Identify and escalate stalled leads and customer concerns to the Sales Director.
Other duties as assigned.