Showroom Assistant Manager

Lightology•Chicago, IL

16h•Onsite

About The Position

Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. And with this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs. Find us at www.lightology.com

Requirements

Experience managing a retail showroom or similar environment, or demonstrated ability to step into a leadership role
Strong communication and organizational skills
High attention to detail with the ability to manage multiple priorities
Ability to work in a fast-paced environment and maintain accuracy under pressure
Comfort receiving direct, honest feedback and adjusting quickly
Ownership mindset with strong follow-through
Knowledge of lighting or electrical products preferred; design experience is a plus

Responsibilities

Responsible for the day-to-day administration of the Company’s retail showroom.
Responsible for the operation of shipping, receiving, purchasing, installation coordination, Customer Service, and Sales support.
Responsible for the development and improvement of service to customers, including policies and procedures.
Responsible for improving internal communication and information flow related to servicing customers and the completion of their transactions.
Responsible for bringing a team-like atmosphere throughout the company.
As an Assistant Showroom Manager, you are responsible for delivering sales results for the showroom.
You have a passion for our product and our customers, creating a unique experience for them.
As an Assistant Store Manager, in partnership with Management, assist with training Sales and Customer Service Associates Service Associate, Merchandising, Inventory, and expense control
Responsible to meet or exceed all goals and key performance indicators (KPIs)
Resolve issues for the customer’s satisfaction by working in a collaborative partnership with Management and other departments and following up with the customer on order tracking and updates
Ensure and maintain inventory integrity, accuracy, location, etc.
Responsible for all receiving and warehouse operations
Ensure store merchandising standards are maintained (i.e., merchandising visuals, marketing, cleanliness, appropriate inventory levels, warehouse and storage organization, safety, etc.) in accordance with Company operating policies and procedures
Process ERP transactions (i.e., sales, returns, correction orders, exchanges, etc.) in accordance with company policies and provide accurate information to clients and internal partners
Maintain a calm demeanor and manage issues professionally and respectfully in accordance with company standards
Communicate clearly and professionally with customers, vendors, and internal teams
Support recruiting, training, mentoring, and scheduling in partnership with Management
Ensure accurate pricing and approve discounts or exceptions when appropriate
Perform additional duties as needed to support business operations

Benefits

Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment
401k Retirement plan after 6 months of employment
Up to 80 hours of accrued Vacation Paid Leave, prorated your first year
State and locally regulated Paid Sick Time
Paid Company Holidays
Short Term, Long Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment
Company-sponsored Life with AD&D Insurance Coverage
Optional enrollment in Health Care and Dependent Care Flexible Spending Account (FSA)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume