Showroom Assistant Manager

Lightology LLC • Chicago, IL

10h • Onsite

About The Position

Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. And with this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs.

Responsible for the day-to-day administration of the Company’s retail showroom. Responsible for the operation of shipping, receiving, purchasing, installation coordination, Customer Service, and Sales support. Responsible for the development and improvement of service to customers, including policies and procedures. Responsible for improving internal communication and information flow related to servicing customers and the completion of their transactions. Responsible for bringing a team-like atmosphere throughout the company.

Requirements

• Experience managing a retail showroom or similar environment, or demonstrated ability to step into a leadership role.
• Strong communication and organizational skills.
• High attention to detail with the ability to manage multiple priorities.
• Ability to work in a fast-paced environment and maintain accuracy under pressure.
• Comfort receiving direct, honest feedback and adjusting quickly.
• Ownership mindset with strong follow-through.

Nice To Haves

• Knowledge of lighting or electrical products preferred; design experience is a plus.

Responsibilities

• Delivering sales results for the showroom.
• Creating a unique experience for customers.
• Assisting with training Sales and Customer Service Associates in partnership with Management.
• Service Associate, Merchandising, Inventory, and expense control.
• Meeting or exceeding all goals and key performance indicators (KPIs).
• Resolving issues for customer satisfaction by working in a collaborative partnership with Management and other departments and following up with the customer on order tracking and updates.
• Ensuring and maintaining inventory integrity, accuracy, location, etc.
• Responsible for all receiving and warehouse operations.
• Ensuring store merchandising standards are maintained (i.e., merchandising visuals, marketing, cleanliness, appropriate inventory levels, warehouse and storage organization, safety, etc.) in accordance with Company operating policies and procedures.
• Processing ERP transactions (i.e., sales, returns, correction orders, exchanges, etc.) in accordance with company policies and providing accurate information to clients and internal partners.
• Maintaining a calm demeanor and managing issues professionally and respectfully in accordance with company standards.
• Communicating clearly and professionally with customers, vendors, and internal teams.
• Supporting recruiting, training, mentoring, and scheduling in partnership with Management.
• Ensuring accurate pricing and approving discounts or exceptions when appropriate.
• Performing additional duties as needed to support business operations.

Benefits

• Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment
• 401k Retirement plan after 6 months of employment
• Up to 80 hours of accrued Vacation Paid Leave, prorated your first year
• State and locally regulated Paid Sick Time
• Paid Company Holidays
• Short Term, Long Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment
• Company-sponsored Life with AD&D Insurance Coverage
• Optional enrollment in Health Care and Dependent Care Flexible Spending Account (FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees