Short Term Disability Analyst

The Hartford•Hartford, CT

13h•Hybrid

About The Position

We are seeking a Short-Term Disability Analyst to join our Disability Team. This role is responsible for investigating and managing short-term disability and absence claims to make timely, accurate, and customer-focused benefit determinations. The Ability Analyst partners with customers, medical providers, employers, and internal stakeholders to evaluate eligibility, support recovery, and facilitate a safe return to work. Using medical, vocational, financial, and functional information, the Ability Analyst manages claims through decision points while adhering to corporate standards, policies, procedures, and all applicable statutory, regulatory, and ethical requirements. Claim complexity may vary and may include working with customers experiencing behavioral health conditions, complex medical diagnoses, or terminal illness. The Ability Analyst supports the organization’s mission of helping customers rebuild their lives after an unexpected illness or event by delivering empathetic service, sound decision-making, and consistent claim management throughout the short-term disability lifecycle. This role can have a Hybrid or Remote work schedule. Candidates near an office location are expected to work in the office 3 days a week. Candidates not near an office will have a remote schedule, with occasional office visits as business needs arise.

Requirements

High School Diploma or GED required
1+ years of customer service experience preferred but not required.
Medical, clinical, or vocational background is a plus but not required.
Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
Strong time management and organizational skills, with the ability to manage competing priorities.
Ability to work effectively in a structured, inclusive, and collaborative team environment.

Nice To Haves

Associate or Bachelor’s degree preferred but not required.
Medical, clinical, or vocational background is a plus but not required.

Responsibilities

Investigate and manage short-term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providers.
Analyze medical, vocational, financial, and claim-related information to support accurate initial and ongoing benefit determinations.
Guide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communication.
Maintain professional written and verbal communications with internal and external partners to deliver timely, customer-centered outcomes.
Apply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisions.
Collaborate effectively in a fast-paced, team-based environment to retrieve, evaluate, and relay claim-related information.
Leverage technology responsibly to manage claims efficiently, understand the role of technology while applying appropriate judgement, remain aware of potential risks, and support quality outcomes.
Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex situations.
Adapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environment.
Understand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance.