Short-Term Disability Analyst

The Hartford•Sunrise, FL

7d•$46,222 - $73,089•Hybrid

About The Position

The Ability Analyst investigates short-term disability claims to determine whether insured individuals qualify for benefits and works with them on treatment plans to support a responsible return to work. The role supports customers after an unexpected event or illness while following corporate claim standards, policies, procedures, and statutory, regulatory, and ethical requirements. The position is part of The Hartford’s Home Depot Short-Term Disability team and involves frequent communication with internal and external stakeholders in a fast-paced, high-volume environment. The ideal candidate lives within commuting distance of Sunrise or Lake Mary, Florida, or Hartford, Connecticut, and works onsite Tuesday through Thursday under a hybrid schedule. Candidates outside those areas may be considered for remote work based on business needs, although hybrid candidates are strongly preferred. Training takes place during core business hours; after training, the work schedule is 8:00 a.m. to 4:30 p.m. local standard time. The multi-week new-hire training program may require up to two weeks of out-of-state travel, with expenses paid by The Hartford. Continued employment is contingent on completing the training and passing the final assessment within 30 business days after training ends. The annualized base pay range is $46,222–$73,089. Actual pay may vary based on factors including performance, proficiency, and demonstrated competencies. Other compensation may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
Proficiency in Microsoft Office applications and ability to navigate multiple systems simultaneously.
Professional verbal and written communication skills.
Strong organization and problem-solving skills.
Attention to detail and ability to maintain quality and accuracy while meeting productivity expectations in a fast-paced environment.
Ability to thrive in a structured team environment and a high-volume, changing environment.
Willingness to embrace change and champion innovation.
Successful completion of required new-hire training and the final assessment within 30 business days of training completion.

Nice To Haves

Associate's or bachelor's degree.
At least 1 year of claims experience.
Experience with medical terminology.

Responsibilities

Provide exceptional customer service by meeting the needs and expectations of internal and external customers.
Serve as a key point of contact for stakeholders, gathering and communicating information related to short-term disability claims.
Investigate claims and evaluate information to determine whether insured individuals qualify for short-term benefits.
Work with claimants on treatment plans to support a responsible return to work.
Use critical thinking, analytical skills, and mathematical aptitude to exercise sound judgment and reach appropriate conclusions.
Make informed decisions using business acumen and technical expertise, with appropriate management guidance.
Contribute to a positive, collaborative team environment and support Group Benefits Claims' diversity and inclusion initiatives and business objectives.
Complete the multi-week new-hire training course and pass the final course assessment within 30 business days after training concludes.