MARGARITAVILLE - SHOREX ASSOCIATE

ISMIRA RECRUITMENT AGENCY•City of Syracuse, NY

2d•Onsite

About The Position

We are hiring a Shorex Associate position for cruise company Margaritaville at Sea! At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here. As a Shorex Associate, you will support the Shore Excursion Manager in delivering exceptional guest service and efficient sales operations related to all tours and experiences offered on and off the ship. This role involves assisting guests with booking excursions, providing detailed information, handling issues or complaints, promoting onboard activities and premium experiences, and consistently working toward revenue targets while maintaining professional standards. The ideal candidate is enthusiastic, organized, guest-focused, sales-driven, and a strong team player

Requirements

Minimum 21 years old
Relevant ship experience is preferred
Good level of English language
Ship experience is preferred
Ability to communicate tactfully and effectively with guests, department heads and crewmembers to foresee and resolve problems and negotiate resolutions.

Responsibilities

Promote and sell all available shore excursions to maximize revenue.
Provide accurate and detailed information to guests regarding tour offerings.
Proactively upsell and upgrade tours during guest interactions.
Ensure consistently high levels of guest satisfaction through exceptional service and support.
Handle and resolve guest complaints and refund requests professionally.
Dispatch excursions shoreside in conjunction with local tour operators.
Maintain clear communication with tour operators regarding guest counts and service requirements.
Assign escorts and guides for excursions, and serve as a translator or representative when needed, etc.