MARGARITAVILLE - ASSISTANT SHOREX MANAGER

ISMIRA RECRUITMENT AGENCY•City of Syracuse, NY

About The Position

At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here. As Assistant Shorex Manager, you will Manager assist the Shore Excursion Manager in overseeing and coordinating the daily operations of the onboard Shore Excursion Department. This role supports company goals by ensuring operational excellence, guest satisfaction, revenue generation, and team performance. The Assistant Manager works closely with team members to sell and manage tour bookings, maintain high service standards, ensure safety compliance, and handle administrative responsibilities. This position also plays a vital role in training, supervising, and stepping in for the Shore Excursion Manager when required.

Requirements

Minimum 21 years old
Relevant ship experience is preferred
Good level of English language
Ship experience is preferred
Ability to communicate tactfully and effectively with guests, department heads and crewmembers to foresee and resolve problems and negotiate resolutions.

Responsibilities

Actively promote and sell all shore excursions, classes, and retail products to maximize revenue.
Provide accurate and detailed information to guests regarding tour offerings.
Upsell and upgrade excursions to increase per-person spend.
Monitor tour availability and participation minimums; offer alternative options when needed, manage waitlists, and update systems accordingly.
Assist guests with special requests and resolve complaints professionally and efficiently.
Manage excursion dispatch operations and coordinate with local tour operators.
Oversee guest disembarkation and tendering procedures.
Maintain regular communication with tour operators regarding guest counts, transportation, and service requirements.
Join excursions to ensure quality or serve as escort or translator as required.
Operate and maintain the Fidelio/Cruise Manager system for tour tracking, bookings, and reporting.
Prepare and submit reports to tour operators and internal departments.
Ensure safety, cleanliness, and operational readiness of the excursion desk and related areas.
Perform all administrative duties including ticket control, supply inventory, and documentation.