Shopper Insights Client Manager

dunnhumby•Bentonville, AR
•Onsite

About The Position

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Walmart, Coca-Cola, Meijer, Procter & Gamble and Metro. Dunnhumby is seeking a Shopper Insights Consulting Director who expects more from their career to join our Walmart team in Bentonville, USA. You will be a trusted advisor for our retail and CPG clients, working side-by-side with them to ensure their success. Using customer insights derived from our data platform, you will own and develop a client plan that delivers recognizable value, client satisfaction and return on investment. You will work with Walmart Merchants and their market-leading CPG partners to help them use Walmart customer insights to place the customer at the heart of their collaborative decision-making.

Requirements

  • Mobility to be based in Bentonville
  • Client facing or stakeholder management experience
  • Knowledge of customer insights and consultative approach to selling
  • Experience with the SHOP/Shelf Review, Category management: assortment analytics, customer insight analytics

Responsibilities

  • Accountable for all categories and CPGs within business unit
  • Support client leads across SBU categories
  • Responsible for team management / strategy/ structure and recruitment
  • Team career development plans and performance reviews
  • Commercial responsibility / strategic initiative identification across SBU
  • Identify new revenue streams
  • Own Senior level CPG & Merchandising relationship
  • Own DV account director relationship

Benefits

  • flexible working hours
  • birthday off
  • investment in cutting-edge technology
  • freedom to play, experiment and learn
  • diversity and inclusion initiatives
  • flexible working options
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