Shopper Insights Client Lead

dunnhumby•Toronto, ON

5d•Hybrid

About The Position

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro. Join Dunnhumby and help shape the future of retail. We turn data into actionable insights that transform the shopping experience for millions of Canadians. As a Shopper Insights Client Lead, you’ll partner with a top national retailer and leading CPG brands to deliver strategies that drive customer loyalty and sustainable growth.

Requirements

Bachelor’s degree in business, marketing, analytics, or related field
3–4 years in CPG, Insights Provider, or Retailer merchandising dept. roles
Strong client-facing and stakeholder management skills
Knowledge of customer insights and consultative selling
Familiarity with category management, assortment analytics
Project management experience
Skilled in storytelling and relationship building, with a passion for collaboration and detail

Responsibilities

Build strong relationships with CPG stakeholders and the retailer.
Train clients to uncover shopper insights that support development and execution of their Customer-First business plans to deliver measurable ROI
Become an expert at translating customer insights into actionable recommendations that improve the shopping experience
Champion Customer-First strategies across merchandising and category planning
Leverage dunnhumby’s industry-leading tools and data platform to guide decision-making