Service Technician Shop

TOTAL WAREHOUSE INC•Waipahu, HI

About The Position

The Shop Service Technician diagnoses, repairs, and performs preventive maintenance on customer and internal lift trucks and material handling equipment. The role requires mechanical, electrical, and hydraulic expertise to help ensure equipment operates safely, efficiently, and reliably. Working with minimal supervision, the technician supports operations through timely repairs, accurate documentation, compliance with safety standards, collaboration with parts and service teams, customer service, and mentoring apprentice technicians.

Requirements

High school diploma or equivalent.
3 to 5 years of prior mechanical experience in lift truck repair, automotive, large equipment, or a related industry, or related trade school education.
Valid driver's license, good driving record, and ability to safely operate lift trucks.
Excellent mechanical repair skills.
Excellent analytical and problem-solving skills.
Ability to visually diagnose mechanical issues.
Proficiency with computer diagnostic equipment and software.
Ability to read service and repair manuals and work orders.
Ability to perform repairs in a timely fashion.
Ability to read and understand electrical and hydraulic system schematics.
Ability, with limited supervision, to repair or replace major system components, including circuit boards and other electrical parts, hydraulic and mechanical components, LP systems, power steering and transmissions, and engines.
Excellent verbal and written communication skills.
Ability to work at a fast pace and under pressure.
Ability to multitask and work independently.
Advanced customer service skills.
Ability to use special tools properly and to own, maintain, and properly use normal trade tools.
Ability to work safely in a noisy area with many odors.
Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds.
Ability to inspect equipment and determine repairs needed; good vision to inspect repair work.
Ability to bend, stretch, push, pull, kneel, and squat to reach, clean, service, repair, and inspect machinery, including accessing forklift parts by kneeling or lying on the back.

Responsibilities

Troubleshoot, diagnose, and repair lift trucks and components of all makes.
Perform assigned planned maintenance on customer and internal lift trucks.
Perform planned maintenance and engine tune-ups on most makes of equipment without supervision and in a timely manner.
Train and mentor apprentice mechanics through on-the-job training.
Follow safety procedures and company policies while performing work.
Identify necessary replacement parts and coordinate orders with the parts department.
Test equipment to confirm repairs were completed correctly.
Ensure electric forklift batteries are fully charged.
Inspect lift equipment to confirm it is operating properly and safely.
Process service calls using the TW Mobile application, entering service order details promptly and accurately, including work descriptions, time tracking, technician notes and recommendations, service images, checklists, and required parts.
Perform other duties as assigned.