Gold Coast - Shop Service Technician

JCB North America•Miami, FL

8d•Onsite

About The Position

Gold Coast JCB is seeking a Construction Equipment Technician/Mechanic with strong diagnostic skills who can easily communicate with customers. The Shop Service Technician is responsible for diagnosing, repairing, and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. The role emphasizes providing excellent customer service by focusing on customer uptime and utilizing Gold Coast JCB's unique abilities as a JCB authorized dealer.

Requirements

College degree in Diesel or Technical related field, or equivalent work experience.
5+ years of experience as Service Technician or similar position, in a heavy machinery, truck, or diesel engine industry, with proven track record.
Communicate by speech and hearing in person at basic English and Spanish proficiency.
Strong written and verbal communications skills.
Knowledge of heavy machinery, generators, and truck or diesel engine industries.
Strong computer skills to perform diagnostics, complete and submit reports, etc.
Ability to travel.

Nice To Haves

Technical competence is a plus
Customer service oriented, flexible, and have a high energy level
Excellent follow-through skills
Professional, polished, and sophisticated demeanor and be comfortable in most social settings
Open to domestic and international travel
Desire and proven ability to learn and grow

Responsibilities

Complete and turn in reports that capture all time and work completed, with clear notes.
Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
Assist and work with other technicians on complicated jobs and when required.
Ability to mentor, teach and advice other technicians.
Complete system audits and evaluations on machines.
Assists with customers product clinics, field days, and related promotional events as needed.
Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
Keep Service Department tools, equipment and company vehicles in good working and safe conditions.
Practice and adhere to all safety policies and training.
Maintain a clean and professional image according to JCB and Gold Coast JCB standards.
Conduct business in alignment with company’s Mission, Vision, and Core Values.