Shop Retail Lead

Kripalu Center for Yoga and Health•West Stockbridge, MA

11d•$18 - $18•Onsite

About The Position

The Kripalu Shop Retail Lead supports the daily operations of the Kripalu Shop and Café, working closely with the Shop Manager and Assistant Manager to ensure a seamless, high-quality guest experience. This role provides leadership and guidance to the sales team, helping to create an engaged, knowledgeable, and service-oriented environment. Responsibilities include team training, operational support, and maintaining visual and service standards across both the Shop and Café. The Shop Lead plays a key role in upholding Kripalu’s mission through exceptional customer care and operational excellence. Experience is preferred but not required.

Requirements

Associates Degree or equivalent.
1 to 3 years supervisory experience.
Strong customer service and communication skills.
Proven time management and multitasking abilities.
Comfortable using Microsoft Outlook, Word, and Excel.

Nice To Haves

1 to 3 years experience in a customer facing role preferred.
Familiarity with Kripalu programs and offerings is a plus.

Responsibilities

Lead and support the sales team in delivering proactive, guest-centered service.
Train, mentor, and supervise team members in customer service, POS systems, shop procedures, and product knowledge.
Ensure effective floor coverage that aligns with business needs and budget parameters; step in to cover shifts as needed.
Execute merchandising plans and coordinate with stockroom staff to maintain well-stocked, visually appealing displays.
Oversee sales transactions, ensuring accuracy and compliance with cash handling protocols.
Promote safety and loss prevention practices in alignment with organizational standards.
Support recruitment, onboarding, and integration of new team members.
Partner with the Shop Manager to provide feedback, coaching, and performance input for the sales team.
Maintain high standards of cleanliness and presentation throughout the Shop and Café.
Perform additional duties as assigned by management.