Shop Operations Supervisor

Ryder Supply Chain Solutions•Benicia, CA

15d•$70,000 - $78,000•Onsite

About The Position

At Ryder, we are seeking an Operations Supervisor to join our fast-paced team. As an Operations Supervisor, you will assist the Operations Manager with the operations and personnel for a shift at a specific location. This role may involve supervisory duties of employees such as Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. You will be responsible for achieving results, meeting business objectives, and ensuring labor requirements are met. The position requires balancing customer needs with financial, operating, quality, safety, and asset targets. You will manage the location's performance against metrics to meet or exceed assigned objectives and receive cross-functional training to support other shop functions. Adherence to all Ryder Maintenance Operations policies and procedures is mandatory. This role can serve as a developmental position for future Operations Manager roles, offering opportunities for career growth and internal promotion based on performance.

Requirements

H.S. diploma/GED required
Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Maintenance and Technical experience in a shop environment required
Ability to professionally represent Ryder and competently interact with customer management

Nice To Haves

Supervisory experience preferred
Experience with a Shop Management System preferred
Microsoft Office intermediate preferred
Strong vehicle diagnostics/repair knowledge (preferred)

Responsibilities

Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
Ensures all warranty policies and procedures are executed.
Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate.
Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
Provides management, training and development of all personnel assigned.
Responsible for Performance Management of all assigned personnel.
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates.
Conduct customer visits as required by the Customer Care Plan.
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.
Evaluates needs and makes recommendation for shop tooling and equipment requirements.
Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process.
Assist in ensuring all vehicles have required specifications in SAM.
Responsible for Parts Inventory management, policies and procedures.
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
Ensure Cleanliness and quality of repair for all maintained vehicles.
Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
Ensure Employee compliance with Safety and EPA regulations and requirements.
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives.
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation.
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities.
Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity.
Ensure data integrity in the Shop Management Online system.
Performs other duties as assigned.