Emporium Pies Shop Manager

White Rhino Coffee•Dallas, TX

5d•$45,000 - $56,000•Onsite

About The Position

Shop Managers oversee all in-store operations. Managers are responsible to oversee and be able to perform Shift Lead responsibilities, Barista responsibilities, and be able to lead all staff confidently and effectively. Managers should exemplify the core values of Emporium Pies and our parent company, The Parvin Group.

Requirements

Ability to work minimum 40 hours per week at assigned shop or in shop’s market.
Must participate in at least one management meeting per week.
Must lead Shift Lead and all-staff meetings monthly.
Excellent customer service skills, punctuality, and attention to detail.
Strong communication skills, both written and verbal.
Must have reliable transportation.
Restaurant or coffee shop experience.
Previous experience in leading a team.
Texas Food Manager Certification (within 30 days).

Responsibilities

Oversee all in-store operations.
Oversee and perform Shift Lead and Barista responsibilities.
Lead all staff confidently and effectively.
Exemplify the core values of Emporium Pies and The Parvin Group.
Execute EP marketing initiatives and lead LSM strategies.
Execute sales strategies and initiatives in line with KPI metrics.
Fulfill orders in a timely manner and maintain an accurate inventory process.
Enforce company standards, processes, and procedures.
Conduct interviewing, hiring, and promotions process.
Provide full training for all shop employees.
Maintain employee availability and proper scheduling to align with targeted labor goals.
Handle conflict resolution effectively with customers and staff.
Ensure quality control on all products, processes, and customer service.
Communicate important information to leadership and staff in a timely manner.