Shop Manager | Sales / Operations Manager

WellBiz Brands • Salem, NH

15d • Onsite

About The Position

Drybar Tuscan Village is seeking a dynamic, hands-on Shop Manager to lead daily operations, team development, business performance, and the guest experience. Working closely with ownership, the manager will build a positive, supportive shop environment where employees and guests feel valued. The role involves leading stylists and front desk staff, managing staffing and schedules, meeting performance goals, and helping grow the business. The manager may also support the styling team and perform blowouts when licensed and qualified.

Requirements

• Previous management or leadership experience in a salon, spa, beauty, retail, hospitality, or service-based environment is strongly preferred.
• Ability to work 32–40 hours per week in an on-site leadership role.
• Strong organizational, time-management, and problem-solving skills.
• Ability to lead confidently and decisively, delegate effectively, and have difficult conversations when necessary.
• Highly reliable, proactive, and solutions-oriented.
• Comfortable managing schedules, labor, and performance goals.
• Excellent written and verbal communication skills.
• Comfortable using scheduling software, point-of-sale systems, and basic digital tools.

Nice To Haves

• Licensed cosmetologist.
• Experience with Mindbody/Booker.

Responsibilities

• Oversee daily shop operations to ensure efficiency, consistency, and an exceptional guest experience.
• Lead, inspire, coach, and support stylists and front desk team members.
• Create and manage employee schedules, staffing needs, and call-outs to maintain appropriate coverage.
• Manage the appointment book to maximize revenue while controlling labor costs.
• Maintain a visible, hands-on leadership presence, particularly during busy periods.
• Monitor and drive performance goals for blowouts, memberships, retail, add-on sales, and labor.
• Train, develop, and hold team members accountable to Drybar standards and expectations.
• Handle guest concerns professionally and with care.
• Collaborate with ownership to identify growth opportunities and improve shop performance.
• Foster a positive, accountable culture rooted in respect, teamwork, and communication.
• Support the styling team and perform blowouts when needed, if licensed and qualified.

Benefits

• Competitive hourly compensation based on experience.
• Monthly performance-based bonus opportunities.
• Membership sales commissions.
• Additional earning opportunities through styling services, when applicable.
• Complimentary Drybar services and employee retail discounts.
• Paid training and ongoing development.
• Growth opportunities within a growing, multi-location franchise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed