Shop Manager

Revitalize Mixers LLC.•Loris, SC

1d•Hybrid

About The Position

The Shop Manager provides technical assistance to the technicians and assists in customer inquiries to assure proper functionality and perform repair procedures as required. This candidate will provide support and knowledge to employees inquiring about job duties and responsibilities as well as assist with the rebuild of equipment when needed. Responsible for all shop desk duties and obligations, maintain and provide a safe and inclusive work environment to all employees. Have a customer service frame of mind especially when it pertains to our customers.

Requirements

High School Diploma or equivalent required
Minimum of 3 - 5 years related technical experience and/or training for mechanical and/or electrical equipment or equivalent combination of education and experience
Highly disciplined and well organized
Strong written and oral communication skills
Create an atmosphere of constant improvement
Ability to work independently
Must have a valid Driver’s license with good driving record

Responsibilities

Direct the repair process to achieve repair quality standards, consistent priorities, and high productivity
Oversee the scheduling of truck rebuilds
Answer questions and advise mechanics on rebuild/repair procedures and proper methods of maintenance
Conduct hands-on troubleshooting and repair of equipment using both mechanical and electrical procedures
Properly read and use mechanical and electrical schematics (where applicable) to complete repairs
Maintain employee performance reviews and suggested merit increases
Implement progressive discipline and enforce company policies
Establish long-term and short-term goals to ensure the shop is successful
Identify, establish, and monitor financial performance goals for the shop including labor parts, paint & materials, and sublet
Control overhead expenses and assist in the management of receivables
Set standards and develop action plans to facilitate the improvement of business performance and standards for quality, customer service and satisfaction, promotional efforts, and employee satisfaction and retention
Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancement
Quality inspection of the Rebuild final product to verify that repairs have been done properly
Handle other requests from management on a timely basis
Regular attendance and physical presence at work is an essential function of this position
This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs