Shop Manager

Wagner Equipment • Hobbs, NM

5d • Onsite

About The Position

The Shop Manager is responsible for the safe, efficient, and profitable operation of the shop and is responsible for conducting business in a manner that compliments Wagner’s Core Values, Statement of Purpose, and safety policies. Wagner is committed to helping its employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Requirements

• High School Diploma or GED
• 8+ years in a responsible position within the heavy equipment service industry
• 3+ years administrative/clerical
• 5+ years customer service experience
• 1+ years sales experience
• 3+ years supervisory/management experience
• Basic knowledge of Microsoft PowerPoint
• Intermediate knowledge of Microsoft Word, Outlook, and Excel
• Intermediate knowledge of DMS and ET/SIS/SIS Web/STW
• Safety & Product Knowledge
• Ability to ascend/descend ladders, stairs, etc.

Nice To Haves

• Some college or trade school preferred

Responsibilities

• Supervises the day-to-day operations of the shop, including job assignments for Technicians
• Consults with manager to reach agreement on annual objectives, and carries out programs to meet these objectives
• Develops and manages annual shop budget
• Provides adequate reports as needed for Sales, Engineering, and other areas of the company
• Initiates and closes all shop work orders as necessary and ensures maintenance of all relevant files and data
• Monitors and ensures Work In Progress (WIP) is being completed within specified time frames
• Insures that customers are informed of the progress of the WIP, receive and approve updated quotes, and that the invoice is an accurate reflection of the final quote
• Works closely with Manager in the development and implementation of policies pertaining to the production operation
• Plans short and long-term requirements on equipment and facilities, and makes recommendations to Manager
• Maintains positive control on all house and service accounts
• Audits and follows correct procedures for expense accounts
• Audits and follows correct procedures for the procurement of tools and supplies
• Ensures shop is maintained in a clean and safe manner
• Handles and executes warranty in the best interest of the company
• Provides and maintains safety equipment
• Oversees implementation of safety programs and safety training
• Sets standards for and enforces contamination control efforts
• Where applicable, establishes and maintains close relationships with Sales and Engineering personnel of Wagner Power Systems on projects
• Maintains quality control over all projects
• Participates in emergency / on call rotation with other managers
• Works closely with internal customers to ensure projects are completed in a timely and cost effective manner
• Maintains knowledge and understanding of products
• Designs installation of, and purchases, equipment for accessories on some projects
• Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required
• Other duties as assigned by manager
• Hires, trains, and directs a working staff sufficient to efficiently perform the highest amount of service work
• Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments
• Ensures service personnel coverage on weekends, holidays, and for emergency service work
• Works with Wagner Training Institute to assess and meet training needs for employees

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Supplemental life Insurance
• Critical Illness + Accidental Insurance
• ID WatchDog
• Discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED