Shop Manager - Imperial, CA
About The Position
The Shop Manager is responsible for driving shop success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator. The role provides leadership to the crew by setting an example and delivering training, while maintaining building, health, Dutch culture, and other company standards. The manager creates an environment that helps each individual identify and pursue their compelling future goals. The Shop Manager oversees shop employees and operations, including hiring, onboarding, training, coaching, corrective action, and terminations. They ensure the shop is ready to serve customers and meets quality-assurance standards, maintain sound business practices, manage staffing and schedules, and lead and develop the crew. The role also communicates company initiatives and changes, attends or hosts shop leadership and monthly meetings, and works with regional leadership to identify and address issues. The position requires at least 37 hours of availability per week and a flexible schedule that may include early mornings, evenings, and weekends. Compensation is $31.62 per hour.
Requirements
- Must be at least 18 years old.
- Must have Dutch Bros Shop Lead experience.
- Must have had no disciplinary action within the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Must desire to become an Operator.
- Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
- Must complete, pass, and maintain required certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
- Must pass a standard background check and, if applicable, an MVR check.
- Must have a valid driver’s license; driving is required when necessary.
- Must be available to work a minimum of 37 hours per week.
- Must be available for a flexible, changing schedule that may include early mornings, evenings, and weekends.
- Must demonstrate the Broista, Shift Lead, and Shop Lead levels of leadership expectations, as well as the stated Shop Manager leadership expectations.
Responsibilities
- Drive shop success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator.
- Provide leadership and training to the crew by setting an example.
- Follow building, health, Dutch culture, and company standards and remain compliant in all areas.
- Oversee shop employees, including onboarding, hiring, training, coaching, corrective action, and terminations.
- Ensure the shop is prepared to serve customers each day and meets quality-assurance standards.
- Maintain business practices and targets, including labor, cost of goods, and customer experience scores.
- Ensure appropriate staffing and create and post shop schedules.
- Lead, inspire, and develop each crew member to achieve the company mission.
- Model and meet the expectations of all positions under the manager’s supervision.
- Attend or host shop leadership meetings and monthly shop meetings as determined by leadership.
- Communicate upcoming specials, promotions, standard changes, and other company-wide goals and initiatives to the crew.
- Communicate with the Regional Shop Manager and/or Regional Operator and help identify and remedy issues, such as maintenance needs.
- Serve as a good teammate and role model, use available resources, and follow company policies and procedures.
- Perform other duties as assigned.
Benefits
- Free Dutch Bros swag
- Free coffee under the Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after 1 year of employment
- Education Benefit Program after 1 year of employment
- Employer-paid medical, dental, and vision insurance
- Sick time, as applicable by state law
- Paid time off
- Parental leave, eligible after 1 year of employment
- Cell phone stipend of $100 per month
- Six paid holidays per year
- Qualifying candidates may be eligible for relocation compensation when acceptance of a job offer requires relocation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
