Shop Manager II

U-Haul•Shreveport, LA

12d•Onsite

About The Position

Under the direction of the Marketing Company President, the Shop Manager II profitably directs shop personnel at a rental equipment repair shop, normally consisting of six to 15 repair shop personnel who perform preventive maintenance and repairs on U-Haul trucks and trailers. The manager keeps the shop on budget by complying with operating standards within each Key Result Area (KRA). They direct major preventive maintenance on the rotation truck fleet, standard preventive maintenance on rotation and one-way trucks, and repairs to trailers and other rental items. They also manage parts inventory, personnel administration, training, repair quality, safety inspections, and shop operations in accordance with U-Haul policies and standards. The role includes performing truck and trailer repairs appropriate to personnel capability and facility resources, including engine, transmission, drive train, and van body repairs, and managing vendors for specialized work such as collision damage. The manager ensures rental equipment passes a Safety Certification Inspection before release into service, and is responsible for hiring, promoting, evaluating, training, and disciplining shop personnel, up to and including termination. The position is located at 5805 Courtesy Lane, Shreveport, Louisiana. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. U-Haul states that it will not hire or re-hire nicotine users in certain listed states; Louisiana is not among those states.

Requirements

Must be at least 18 years old.
Must be able to safely operate a motor vehicle.
Understand productionizing and be able to implement it.
Able to develop labor specialization and use a qualification matrix with shop staff.
Familiarity with warranty procedures and guidelines; goal oriented.
Familiarity with U-Haul Product Standards.
Must ensure compliance with published repair limits or obtain required authorization before exceeding them.
Must ensure repairs are economical, effective, within established monthly budgets, and meet quality and serviceability expectations.
Must be familiar with U-Haul financial guidelines related to profit and loss, profit sharing, and related matters.
Must comply with company programs, policies, and procedures.
Must be legally authorized to work in the United States and must not require employer sponsorship.

Responsibilities

Direct shop personnel and operate the repair shop profitably and within established budgets and operating standards.
Direct major preventive maintenance on the rotation truck fleet and standard preventive maintenance on rotation and one-way truck fleets.
Direct repairs to trailers, support rental items, and general rental items as required.
Manage parts inventory, including setting minimum and maximum inventory levels.
Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and other U-Haul training programs.
Perform truck and trailer repairs as appropriate to personnel capability and facility resources, including engine, transmission, drive train, and van body repairs.
Manage sublet vendors for specialized work such as collision damage.
Ensure U-Haul rental equipment passes a Safety Certification Inspection before release into rental service.
Administer personnel matters, including hiring, promoting, evaluating performance, training, and disciplining shop personnel up to and including termination.
Implement productionizing, develop labor specialization, and use a qualification matrix with shop staff.
Follow warranty procedures, U-Haul Product Standards, repair campaigns, and special programs; maintain quotas and goals.
Ensure repairs remain within published repair limits or obtain authorization from the U-Haul Technical Center before exceeding those limits.
Ensure equipment is repaired economically and effectively, in accordance with monthly repair budgets, and to a standard that supports customer satisfaction.
Promptly remit Company funds to U-Haul International according to established policies.
Perform safety certifications to verify the quality of completed work.
Consult with the Marketing Company President and U-Haul Technical Center about company policies, programs, and upgrades to shop capabilities.
Comply with U-Haul programs, policies, and procedures, and encourage shop staff to participate in U-Haul-supported training, including Ford and GMC classes and the JET Program.
Willingly assist in additional areas as necessary, following the supervisor’s directions and guidance.