Shop Lead

Papé Group•Mount Vernon, WA

1d•$38 - $57•Onsite

About The Position

Pape' Machinery, the premier heavy equipment dealer in the West, is seeking a Shop Lead to oversee their service team. At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family. As our Shop Lead, you will lead the service shop and ensure that all service work is completed in a safe, accurate, and timely manner. As the lead, you will also work on construction and forestry equipment as needed and serve as the primary contact when repair challenges arise as well as perform quality control checks on all equipment leaving the shop and completing check in/ check out forms on all machinery and providing Customer Service Advisors with customer check information. Every day, picture yourself supporting and mentoring a team of shop technicians, working in a shop that has all the equipment and resources you need to perform top-notch work, and knowing that customers can count on you and your crew to get the job done right.

Requirements

3 or more years of experience working on heavy equipment
Knowledge of computer diagnostics.
Excellent customer service skills.

Nice To Haves

3 or more years of experience in a supervisor role preferred.

Responsibilities

Lead the service shop and ensure that all service work is completed in a safe, accurate, and timely manner.
Work on construction and forestry equipment as needed.
Serve as the primary contact when repair challenges arise.
Perform quality control checks on all equipment leaving the shop.
Complete check in/ check out forms on all machinery.
Provide Customer Service Advisors with customer check information.
Support and mentor a team of shop technicians.