Shop Foreman

Rocky Mountain Equipment•Stettler, AB

7d•Onsite

About The Position

The Shop Foreman is responsible for the direct supervision of; in-shop and field service and repair of machines and equipment, new and used equipment preparation and warranty repairs. The Shop Foreman also; enforces all policies and procedures as specified in company manuals; maintains high employee morale, maintains excellent customer relations, attains short and long-term objectives with good management/planning.

Requirements

Completion of secondary school.
Several years of experience as a qualified tradesperson in a relevant trade
Heavy Equipment or Agriculture Equipment Journeyman/woman trade certification or a relevant trade
A good working knowledge of equipment operation and mechanical functions
Shop floor management knowledge
Strong diagnostic skills
Good understanding of financial reporting principles
Supervisory and management training in related fields
Leadership skills in a specialized repair environment
A solid understanding of pricing principles and discounting effects
Working knowledge of shop layout
Good computer and systems knowledge

Nice To Haves

Experience working on New Holland agriculture equipment an asset.

Responsibilities

Directs the inspections of components and equipment for repair needs if required
Communicates with the Service Writer and/or the equipment owner to get approval of work to be done
Ensures jobs are completed within the allotted time
Directs quality inspections once repairs are completed
Assists Service Manager in scheduling technicians to work orders in order to maximize efficiency and effectiveness
Discusses detailed work orders and work order allocation with the Service Manager/Service Writer on a daily basis
Individually discusses work orders with service technicians with regard to how to proceed if required
Monitors work orders/technicians regularly throughout the day to ensure the work order is proceeding as planned and to provide technical guidance.
Provides direction and / or solutions to service technicians as required. Follows through on technical problems; problem-solves with technicians and customers.
Closely monitors the work of apprentices.
Ensures service technicians are being productive and are meeting time frames/schedules.
Ensures shop personnel are using their time effectively.
Ensures service technicians are accurately recording parts, materials and labour expended on all work orders on a daily basis.
Ensures work orders are completed on time, within budget, and in accordance with company’s high workmanship standards.
Ensures Service Manager and Service Writer are updated if changes/alterations are required.
Ensures Quality Control checks are completed for each work order:
Provides technical expertise to telephone customers.
Ensure work is performed correctly the first time to prevent repeat failure and comebacks.
Maintain a clean and orderly safe shop; make sure all tools and equipment are in a safe and working order, advise Service Management of any safety issues.
Ensure that standards for safe working conditions are observed
Train or arrange for training of workers
Recommend personnel actions such as hiring and promotions
Perform all other duties as assigned by Service Management.
May be required to work extended hours.