Shop & Field Service Supervisor

Cummins • Kapolei, HI

1d • $78,800 - $118,200 • Onsite

About The Position

We are looking for a talented Shop & Field Service Supervisor to join our team in Service in Kapolei, HI.

Requirements

• Talented Shop & Field Service Supervisor

Responsibilities

• Optimize daily service operations by effectively coordinating technician schedules, communicating clear repair plans, and ensuring work aligns with customer quotes and expectations.
• Elevate technician performance and capability through ongoing coaching, real-time support, constructive feedback, and structured performance reviews that promote professional growth.
• Strengthen repair quality and efficiency by monitoring technician productivity, providing first-level technical guidance, and escalating complex issues to ensure timely, accurate resolutions.
• Ensure safe, compliant, and efficient service operations by managing materials, equipment, and workforce logistics with strong attention to safety, quality, and process discipline.
• Improve customer trust and transparency by reviewing quotes for accuracy, communicating repair status updates, and proactively addressing changes to timelines or repair plans.
• Drive continuous improvement by analyzing service processes, identifying bottlenecks, and implementing enhancements that respond to evolving customer needs and organizational goals.
• Achieve branch performance targets by monitoring KPIs, ensuring on-time repair completion, and maintaining high levels of customer satisfaction through consistent service excellence.
• Build strong customer relationships by professionally resolving warranty concerns and engaging frequently with key customers to reinforce confidence, loyalty, and long-term partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed