Service /Shop Dispatcher

Honda of Watertown•Watertown, CT

6d•Onsite

About The Position

Honda of Watertown, a proud member of the Lorensen Auto Group, is seeking an experienced Shop Dispatcher for its high-volume service department. This role is crucial for coordinating and scheduling service work to ensure an efficient workflow and timely completion of repairs. The ideal candidate will possess strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is considered a plus, as these skills can contribute to maintaining a smooth and methodical operation. At Lorensen Auto Group, we foster a collaborative team environment, invest in our employees, and often promote from within.

Requirements

Strong organizational and time-management skills
Ability to balance multiple tasks and priorities in a fast-paced environment
Excellent communication and problem-solving skills
Proficiency with scheduling tools and basic computer applications
High attention to detail and methodical approach to planning

Nice To Haves

Experience in process improvement, operations, or manufacturing environments
CDK experience
Strong interpersonal skills to coordinate between multiple departments

Responsibilities

Schedule and dispatch work orders to technicians based on skill level, availability, and job complexity.
Monitor the progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met.
Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs.
Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays.
Apply organizational and planning skills to streamline operations and improve turnaround times.
Maintain accurate records of work assignments, job status, and completion times.
Support the service team in delivering timely and high-quality service to customers.