Shop Coordinator

Leavitt Industrial Group • Garland, TX

1d • Onsite

About The Position

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group. The Opportunity Lonestar Forklift is looking for an organized and detail-oriented Shop Coordinator to join our team in Garland, Texas. As the Shop Coordinator, you will be responsible for the coordination of Service jobs from start to finish, including scheduling work for Technicians, and ensuring customer expectations are met.

Requirements

• One year of previous work experience related to scheduling or dispatching
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Strong verbal and written communication skills
• Ability to prioritize and manage competing tasks
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Confident self-starter and team player

Responsibilities

• Organizing and managing Service jobs and incoming leads
• Scheduling work for Technicians
• Communicating with Service and Parts team members to ensure workloads are optimized and customer requirements are managed proactively
• Maintaining effective communication with external customers, ensuring customer satisfaction
• Reviewing WIP reports and billing applicable service calls to customers
• Opening and updating work orders in the ERP system
• Ensuring corporate safety initiatives and programs are strictly followed

Benefits

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed