Shipping/Warehouse Supervisor (manufacturing)

National Carwash Solutions•Grimes, IA

About The Position

National Carwash Solutions (NCS), a provider of equipment, service, and cleaning solutions for the car wash industry, is hiring a Shipping/Warehouse Supervisor. The role manages Shipping and Warehouse Associates, including one lead, and oversees accurate, timely order fulfillment and compliance with shipping regulations, company policies, and standard operating procedures. The supervisor maintains shipping best practices, addresses shipping and delivery discrepancies, and manages departmental processes, personnel, and performance metrics. The position coordinates shipping operations across parcel, less-than-truckload (LTL), and full-truckload orders. It involves maintaining accurate shipment documentation, communicating with transportation teams, using transportation management and reporting applications, and tracking shipments to help ensure on-time delivery. The supervisor also supports a clean, safe, and adaptable shipping environment through employee training, quality oversight, and compliance with applicable regulations and company safety policies.

Requirements

At least 2 years of experience in shipping leadership, including managing people.
Proficiency in logistics management software, TMS applications, and reporting.
Excellent customer service and client relations skills.
Strong attention to detail.
Problem-solving and critical-thinking skills.
Ability to use computers, software, and other technology for inventory and communication purposes.
Ability to lift up to 50 pounds, stoop, bend, reach, walk, perform repetitive hand motions, climb ladders safely, and sit or stand for prolonged periods.

Nice To Haves

Bachelor's degree in business administration, logistics management, or supply chain.

Responsibilities

Manage a team of shipping and warehouse personnel, including one lead, responsible for picking, packing, crating, and shipping parcel, LTL, and full-truckload orders.
Ensure strict adherence to standard operating procedures and that orders are processed correctly through the shipping department.
Ensure orders ship on time, backorders are processed promptly, and overtime is called for when needed.
Keep work areas clean.
Assign employee duties and regularly check activities to ensure quality work.
Maintain accurate shipment, invoice, and other relevant documentation and records.
Ensure the team is cross-trained to meet the needs of a dynamic shipping environment.
Manage and report metrics related to the shipping department.
Communicate regularly with internal and external transportation teams to schedule and manage shipments.
Use TMS and reporting applications daily to support business operations and customer service.
Track, trace, and update shipment status to support on-time delivery.
Prepare and audit shipping documents for accuracy and compliance.
Ensure materials and products are packaged and labeled effectively and to quality standards.
Prevent and troubleshoot logistical issues that may cause or have caused in-transit delays.
Perform supervisory functions necessary to manage processes and personnel effectively.
Comply with applicable OSHA, EPA, DOT, and local regulatory requirements, as well as company safety policies.