Shipping Support

Etna Shared Services•Grand Rapids, MI

3d•Onsite

About The Position

The Shipping Support position plays a key role in ensuring our delivery and shipping operations run smoothly and efficiently. This position serves as a central point of coordination between customers, drivers, warehouse associates, sales teams, and branch personnel, to help ensure products are delivered accurately and on time. Responsibilities include assisting with truck routes and scheduling, resolving shipping issues, coordinating emergency deliveries, managing backorders, tracking trailers, and supporting warehouse operations as needed.

Requirements

Working knowledge of company products, processes, and distribution operations.
Understanding of DOT and FMCSA requirements, as well as state and local transportation regulations.
Ability to read maps and utilize GPS technology effectively.
Knowledge of local roads and customer locations within the service area.
Ability to manage multiple priorities and adapt quickly in a fast-paced environment.
Strong communication, teamwork, customer service, and organizational skills.
Sound judgment and effective problem-solving abilities.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to operate standard office equipment and computer systems.
Strong attention to detail and commitment to accuracy.
Ability to pass operator exam and safely operate powered industrial equipment.
Valid Chauffeur's License (or willingness to obtain one) and an acceptable driving record.

Nice To Haves

Experience in plumbing, waterworks, distribution, logistics, or dispatching is preferred.

Responsibilities

Meet or exceed customer expectations by providing positive customer experience.
Assist with overseeing daily truck runs and delivery schedules.
Handle calls regarding shipping and delivery issues from customers, sales personnel, customer service, and branch personnel.
Route local trucks and drivers.
Organize and prioritize delivery runs.
Coordinate FIRE deliveries and transport materials to M&E Fire operations.
Ensure add-on orders are properly assigned and loaded onto trucks.
Assist with emergency and priority deliveries.
Monitor and work back-order reports.
Track and assign job trailers.
Pull and verify customer orders for accuracy.
Load trucks safely and efficiently.
Coordinate vehicle and trailer repairs with the maintenance department.
Maintain an organized and effective staging area.
Keep work areas clean, organized, and safe.
Provide backup support to warehouse and counter operations as needed.