Shipping Supervisor

Singer Equipment Company Talent Acquisition•Paterson, NJ

23h•Hybrid

About The Position

The Shipping Supervisor owns all outbound shipping functions and is fully accountable for execution, accuracy, and on-time performance. This role ensures all shipments-parcel, LTL, and truckload are processed correctly, documented, and shipped on schedule. This position also serves as the single point of ownership for all non-company vehicle shipping issues and is responsible for building the administrative support structure to sustain operation. This role must work together with the Transportation Team to ensure alignment of scheduling, routing, and overall delivery performance.

Requirements

3+ years in shipping, logistics, or warehouse operation
Supervisory or leadership experience required
Strong working knowledge of FedEx / parcel systems
Strong working knowledge of LTL and truckload shipping
Strong working knowledge of BOL creation and ERP/shipping systems
Proven ability to own problems through resolution
Proven ability to collaborate cross-functionally (especially with transportation teams)
Proven ability to manage multiple priorities in a fast-paced environment
Proven ability to lead and develop team members

Nice To Haves

Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.

Responsibilities

Full ownership of all FedEx and small parcel orders
Ensure same-day processing, accuracy, and proper labeling for parcel shipments
Oversee all customer opening orders from release through shipment, ensuring prioritization and zero service failures
Coordinate, schedule, and execute all LTL and full truckload shipments, ensuring carrier alignment and on-time departures
Create all Bills of Lading (BOLs) accurately and timely
Ensure all orders are invoiced in the system prior to shipment
Maintain complete and accurate shipping records
Own and resolve all shipping-related issues not involving company drivers, including carrier delays, damages, shortages, missed pickups, and escalations
Act as the main communication point between carriers, customers, and internal teams for shipping issues
Work together with the Transportation Team on all outbound activity, aligning daily on priorities, schedules, and route planning
Communicate shipment readiness, delays, and issues in real time to the Transportation Team
Support overall on-time delivery performance and continuous improvement initiatives
Hire, train, and develop a Shipping Administrative Assistant
Build a support structure that ensures coverage across all shipping functions, clear ownership of daily tasks, and no gaps in execution