Shipping & Receiving Clerk

OUTSOURCE MANAGEMENT GROUP LLC • San Carlos, CA

3d

About The Position

The Shipping & Receiving Clerk is responsible for accurately and promptly receiving, processing, organizing, tracking, distributing, and shipping packages and materials at an assigned client location. The role ensures that incoming and outgoing shipments are identified, documented, routed, secured, and handled according to established procedures.

The clerk works with customers, carriers, and internal teams to support daily operations, maintain accurate records, resolve routine delivery issues, and protect sensitive or confidential materials. The position requires customer service, attention to detail, organization, communication, and accountability. Work takes place in a client facility and may include shipping and receiving, mailroom, office, storage, public, and other operational areas.

Requirements

• High school diploma or equivalent.
• Ability to learn and follow Standard Operating Procedures (SOPs), client requirements, and site-specific workflows.
• Strong attention to detail and ability to maintain accuracy while managing multiple shipments and priorities.
• Basic computer skills and ability to learn tracking, logging, shipping, and reporting systems.
• Ability to communicate professionally with customers, coworkers, carriers, and management.
• Ability to safely handle and transport packages, shipping materials, carts, and other job-related items.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and comply with applicable privacy, security, and client requirements.

Nice To Haves

• Previous experience in shipping and receiving, mailroom operations, package processing, logistics, warehouse support, customer service, or a related operational environment.

Responsibilities

• Provide professional and respectful service to customers, client staff, visitors, carriers, and internal team members; respond to requests and assist with mailing and shipping questions.
• Receive incoming shipments safely and securely; review package labels, tracking and shipping information, condition, recipient details, and special-handling requirements.
• Record shipment and tracking information, maintain shipping and receiving logs and proof-of-delivery documentation, and maintain package control and chain of custody.
• Sort and organize packages by recipient, department, or delivery location; prepare them for distribution, verify details, and obtain or maintain proof of delivery when required.
• Research unclear recipient, address, or shipment details using approved resources; communicate delivery exceptions, damaged shipments, and missing information, and escalate concerns to a supervisor or manager.
• Prepare outgoing packages according to documented requirements; verify addresses and shipment details, apply accurate labels and documentation, organize shipments for carrier pickup or delivery, and confirm handoff.
• Coordinate professionally with delivery personnel and support accurate receipt and release of shipments in accordance with site procedures.
• Safely handle packages and shipping materials; maintain organized work and storage areas; follow special-handling procedures; and protect sensitive or confidential information.
• Perform additional duties and assignments as directed by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED