Shipping & Receiving Associate

Americold • Belvidere, IL

7d

About The Position

The Shipping & Receiving Associate manages records of incoming and outgoing shipments by coordinating product acceptance, delivery, and storage. The role resolves issues involving damage, shortages, and nonconformance while maintaining accurate documentation and communication with carriers and customers. Occasional automobile and airplane travel may be required for business purposes.

The position also supports telephone inquiries, distribution center issue resolution, and warehouse operations as needed. Other essential duties may be assigned as necessary.

Requirements

• High school diploma or GED preferred, or at least 1 year of work experience in shipping and receiving.
• Experience with Warehouse Management Systems and Microsoft Office Suite.
• Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals.
• Experience using calculators, desktop computers, and photocopiers.
• Ability to work in a fast-paced, deadline-oriented environment.
• Demonstrated customer service experience in a warehouse or logistics environment.
• Ability to communicate clearly with team members, supervisors, and external partners verbally and in writing.
• Attention to detail in processing shipments and documentation.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Coordinate with representatives and carriers to resolve problems such as damages, shortages, and nonconformance to specifications.
• Arrange shipping and delivery of materials and determine appropriate shipping methods based on procedures, routes, and rates.
• Examine shipment contents and verify accuracy against records such as manifests, invoices, or orders.
• Prepare and maintain shipping documents, including work orders, bills of lading, and shipping orders.
• Record and report shipment data, including weight, charges, space availability, damages, and discrepancies, for accounting and recordkeeping.
• Maintain correspondence with customers and document communications to resolve discrepancies.
• Assist with answering telephones, resolving distribution center issues, and supporting warehouse operations as needed.
• Travel by automobile or airplane for business purposes when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED