Shipping & Receiving Associate

Americold • City of Industry, CA

8d • Onsite

About The Position

This role involves managing records of incoming and outgoing shipments by coordinating product acceptance, delivery, and storage. The associate will resolve issues related to damages, shortages, and nonconformance, and ensure accurate documentation and communication with carriers and customers. Occasional travel by automobile and airplane may be required for business purposes.

Requirements

• High school diploma or general education degree (GED) preferred or minimum 1 year of work experience in shipping and receiving.
• Experience with Warehouse Management Systems and Microsoft Office Suite.
• Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals.
• Experience using calculators, desktop computers, and photocopiers.

Nice To Haves

• Ability to work in a fast-paced, deadline-oriented environment.
• Demonstrated customer service experience in a warehouse or logistics environment.
• Ability to communicate clearly with team members, supervisors, and external partners in both verbal and written formats.
• Attention to detail in processing shipments and documentation.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Coordinate with representatives and carriers to resolve problems such as damages, shortages, and nonconformance to specifications.
• Arrange shipping and delivery of materials and determine appropriate shipping methods based on procedures, routes, and rates.
• Examine shipment contents and verify accuracy against records such as manifests, invoices, or orders.
• Prepare and maintain shipping documents including work orders, bills of lading, and shipping orders.
• Record and report shipment data including weight, charges, space availability, damages, and discrepancies for accounting and recordkeeping.
• Maintain correspondence with customers and document all communications to resolve discrepancies.
• Provide assistance in answering telephones, resolving distribution center issues, and supporting warehouse operations as needed.
• Other essential duties may be applicable and assigned as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED