Shipping/Receiving Admin Mon-Thu 3:30am-2:00pm

Merchants Distributors, LLC•Hickory, NC

5d•Onsite

About The Position

Ensuring 98% on time deliveries to customers through monitoring of workflow from start to end of shift. This is an hourly entry-level administrative position with a schedule of Monday-Thursday 3:30 am - 2:00 pm. Management reserves the right to adjust accountabilities and schedules to satisfy business needs.

Requirements

Strong ability to multi-task and prioritize work
Must be able to work a flexible schedule in all warehouse environments
Self-starter that needs minimal supervision
Strong customer service and communication skills
Excellent organizational and problem-solving skills
Beginner to intermediate level Excel and Word

Responsibilities

Allocates the workforce based on order flow. Ensures both grocery and perishable trips are synced; alerting supervisor to make staff movements to maintain on time deliveries
Monitors leave times and recognizes issues concerning loads, contacts selectors to provides solutions, and ensure load is completed
Collaborates with supervisor regarding problems and potential setbacks with workflow to determine a solution and execute
Print tickets and verify correct order; determine immediate needs versus tickets pulled for later selection based on current cases per hour and leave times. Notes specific instructions with loads or products; recognizing concerns and prioritizes
Monitors progress of direct and labeled tickets throughout the shift, and determines if order of tickets needs to be adjusted; identifies difficult tickets to pick early thus avoiding potential OT
Responsible for Fast 9 orders: release work, print tickets and provide to selectors to pick and deliver to specific internal locations; match and code handbills with signatures
Monitors Souto Foods and specialty loads, prioritize with seasoned selector and ensures instructions are followed
Assign selectors to tickets involving flowers, bananas, eggs and nuts due to delicacy and requirements
Identify new selectors and 3rd party to ensure appropriate tickets are provided based on size and commodity
Responsible for moving selectors between direct and indirect time based on task performing, determines the amount of time to add to their production
Ensure tickets are closed and proper indirect codes used to allow supervisors to track movement and accurate productivity totals
Troubleshoots issues with equipment such as scanners and T2s, accounts for missing equipment at shift end
Responsible for researching ‘scratches’ including checking pallets, inventory, selector voice activity – if needed, communicates with dispatch to remove item, and avoid potential credits at delivery
Communicates with lifts for let downs as needed, providing missing pallet numbers
Track selectors progress on tickets, monitor their breaks and lunches to determine discrepancies
Provides handbills for Estes and Old Dominion drivers and instructions on pallets, doors, and product return
Provides reporting to Ops team on weekly selection totals, production reporting to supervisors daily
Maintain new hire folders containing production percentages, total cases selected, and weekly goals