Shipping Operations Coordinator

UPLIFT Desk•Austin, TX

5d•Onsite

About The Position

As a Shipping Operations Coordinator, you will be responsible for monitoring outbound shipments, identifying and resolving delivery issues, and ensuring orders are delivered accurately and on time. This role plays a critical part in maintaining a high-quality customer experience by proactively managing carrier performance across parcel, freight, and international shipments. This position is ideal for someone with hands-on logistics experience who takes ownership of problems, works with urgency, and can effectively troubleshoot issues in a fast-paced ecommerce environment. You will partner closely with Fulfillment, Purchasing, and Logistics teams to resolve issues, prevent disruptions, and support efficient operations.

Requirements

1–3 years of experience in logistics, shipping, or carrier operations (parcel, freight, or ecommerce fulfillment)
Experience monitoring shipments and resolving delivery exceptions, delays, or claims
Familiarity with FedEx, UPS, LTL, and/or international shipping processes
Strong attention to detail with a sense of urgency and ownership
Ability to prioritize and manage multiple issues simultaneously in a fast-paced environment
Reliable, punctual, and demonstrates a strong work ethic with a team-first attitude

Nice To Haves

Experience working in an ecommerce or direct-to-consumer (DTC) environment
Familiarity with ERP systems (NetSuite or similar)
Experience identifying trends and driving process improvements in logistics operations
Experience working directly with carriers to resolve issues or improve performance
Forklift experience or general warehouse operations exposure

Responsibilities

Monitor outbound shipments and proactively resolve delays, damages, and delivery exceptions
Communicate with carriers (FedEx, UPS, LTL, etc.) to investigate and resolve shipping issues
Track and manage shipment status to ensure on-time delivery and accuracy
Assist in resolving parcel and freight claims, including documentation and follow-up
Identify recurring issues and escalate trends or opportunities for improvement
Partner with Fulfillment, Purchasing, and Logistics teams to prevent disruptions
Maintain accurate records of shipments, issues, and resolutions
Support continuous improvement efforts to increase shipping accuracy and efficiency
Follow standard operating procedures while identifying gaps or inefficiencies
Assist with general warehouse and logistics operations as needed

Benefits

A merit-based environment that rewards growth and accomplishment regardless of seniority
Generous paid time off
4% 401K company matching with instant vesting (after one year)
Excellent group health insurance available to employees and dependents, including domestic partners (medical plan, 2 dental plans, and a vision plan to choose from)
Flexible spending account (FSA) for health care and child care costs
Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
Free UPLIFT Desk (after one year)
50% discount on all UPLIFT products
Free healthy (and not so healthy) snacks and drinks
On-the-job training and skills development
A supportive and engaging work culture that promotes healthy living