Shipping Dock Manager

Lifetime Brands Talent Acquisition•Hagerstown, MD

5d•$70,000 - $100,000•Onsite

About The Position

We are seeking a highly organized and energetic Shipping Dock Manager to oversee the daily operations of our warehouse loading dock. In this role, you will be responsible for orchestrating the physical flow of goods, managing dock traffic, and supervising dock staff. Your primary goal will be to ensure that all inbound and outbound shipments are processed safely, accurately, and on schedule. The ideal candidate has strong leadership skills, a deep understanding of warehouse logistics, and a commitment to maintaining a safe, efficient workspace.

Requirements

5+ years in shipping, logistics, or warehouse operations, with at least 2 years in a supervisory role.
High school diploma or equivalent.
Forklift Operator certification is required.
Proficiency with Warehouse Management Systems (WMS) and RF scanners; hands-on experience with Manhattan Active / SCALE is highly preferred and a major plus
Solid understanding of trailer weight distribution, cube optimization, and hands-on experience/knowledge of slip sheet loading
Ability to stand for long periods, work in varying warehouse temperatures, and lift heavy items.
Strong communication, quick problem-solving abilities
Proven ability to work under high pressure, handle unexpected logistics delays, and solve problems quickly to meet strict routing deadlines.

Nice To Haves

hands-on experience with Manhattan Active / SCALE is highly preferred and a major plus

Responsibilities

Supervise and train warehouse handlers, forklift operators, and dock clerks.
Schedule and coordinate dock times for incoming and outgoing carriers.
Direct the physical flow of goods from packaging and staging to final truck loading.
Inspect the physical condition of dock equipment (shifters, ramps, forklifts) and arrange repairs.
Oversee loading and unloading operations to ensure accuracy
Manage diverse unit loads, including standard palletized freight, floor-loaded goods, and specialized slip-sheeted shipments using push-pull attachments.
Verify physical shipment counts and conditions against basic shipping documents like Bills of Lading (BOL).
Troubleshoot staging bottlenecks to keep dock doors clear and trucks moving on time.
Scan and log movements using warehouse management systems (WMS) or handheld inventory scanners.
Enforce strict compliance with major retail customer routing guides to prevent costly vendor chargebacks and penalties.
Serve as the main point of contact for truck drivers and domestic freight carriers on the dock.
Resolve immediate shipment discrepancies or loading issues directly with drivers.
Collaborate with warehouse managers to optimize daily shipping and receiving schedules.
Enforce strict warehouse safety programs and OSHA regulations across all loading dock zones.

Benefits

Medical, Dental, and Vision plans
Flexible Spending Accounts for Health and Dependent Care
Short-Term Disability & Long-Term Disability
Company Paid Basic Life and Accidental Death & Dismemberment Insurance
Eligibility in the Company's 401K plan, after 90 days of employment
Paid Time Off (vacation/sick) - accrual of 10 days per calendar year for hourly based warehouse positions
10 Company Paid Holidays
Employee Product Discounts
Tuition Assistance
Employee Assistance Program
Volunteer Opportunities- 4 hours of paid optional volunteer time (annually)
Commute trip reduction incentives (Seattle, WA based employees)